Check that the power is turned on and that the audio cable is connected properly and securely
When the power is turned on, the power indicator LED lights. If the power indicator LED does not light, check that the batteries are set correctly or if it has not run out.
Also, the sound may not be heard if there is another device connected to the PC.
Turning the volume control knob to the right when viewed from the top increases the volume, and turning it to the left decreases the volume. If you find that there is a problem even after performing the above operations, contact your dealer.
What is the appropriate volume setting?
When the volume of this product is set to the minimum, the volume on the PC side is about 30 to 40% (It may vary depending on the PC model). Please adjust the volume appropriately. For smartphones, 50%~60% volume is recommended.
When turning the power on / off, connecting / disconnecting the audio cable, or playing a sound source for the first time, please do so after turning down the volume.
Where can I buy the sound source?
The sound source cannot be purchased individually. One ID is issued for each product, so please login to the auscultation portal site with the issued ID and use the sound source.
The address of the auscultation portal site is as follows.
Can this product（kikuzo）play a commercially available auscultation sound CD?
This product（kikuzo）has been developed on the premise of being used for playing auscultation portal sound sources. It is not recommended to use it as a commercially available CD player because it is out of scope.
However, because of the Kikuzo’s special feature of playing only the frequency band of the auscultation sound and cancels high-frequency sounds such as electronic noises, the sound may be clearer than when using earphones or headphones.
What types of sounds are available on the auscultation portal site?
A wide variety of typical auscultation sounds such as heart sounds, lung sounds, and bowel sounds, both normal and abnormal sounds are available, with the sound sources and descriptions.
Stethoscope quiz is also available for auscultation training.
I could feel the noise coming from the desk on which the product is placed. Is there a way to reduce noise?
As a noise prevention measure, soundproof rubber feet are attached to the back of this product. If you are concerned about noise, place a mat or something similar between the product and desk to reduce vibration.
Can I share my auscultation portal ID with others?
You cannot share your ID with other people.
Can I listen to the sound without a stethoscope?
You can hear the sound by placing your ear directly on the acoustic silicon part, but the sound supervision is done using a stethoscope. It is not recommended to use the product without a stethoscope.
I connected this product for the first time after purchase, but no sound is heard.
Check that the batteries are set and the power is turned on, and that the supplied audio cable is connected properly and securely.
When the power is turned on, the power indicator LED lights. If the power indicator LED does not light up, the battery may not be installed correctly or the battery may have run out. Insert a new battery in the correct orientation and check if it works.
Also, if other devices are connected to the PC, the sound may not be heard. Disconnect all peripheral devices and check again.
After checking all of the points, adjust the volume before using.
Turning the volume control knob to the right when viewed from the top increases the volume, and turning it to the left decreases the volume.
When turning the power on / off, plugging / unplugging the audio cable, or when playing a sound source for the first time, minimize the volume before use.
When the volume of this product is minimized, the standard volume is about 30% to 40% on the PC side and about 50% on smartphones. The volume you hear from PCs and smartphones can also be adjusted with the volume control knob of this product.
If no improvement can be seen even after performing the above operations, contact the place you’ve purchased the produce.
When this product (kikuzo) is connected to a device, the video sound and music cannot be heard.
To listen to the audio, unplug the audio cable and activate the speaker on the device.
When this product is connected to a device, the sound is played on the product side (the sound of the device speaker is not played). When the audio cable is unplugged, sound is played on the device speaker.
How can I change the registered browser or device?
Please contact us through the inquiry form. In that case, please do not forget to include your registered mail address. Changes cannot be accepted if the mail addresses is incorrect
What are the recommended browsers?
The recommended browsers are Chrome, Safari, Firefox., and Microsoft Edge. Internet Explorer is not supported.
Can I use this site for studying using online meeting systems?
Can I register multiple users with one email address?
You cannot register multiple users with one mail address. Please prepare a different email address for each account you register as a user.
I would like to use the site for students’ personal studying purposes. Is it possible?
Please contact us and we will give you further information based on your requirements.
I have completed the initial user registration, but I have not received the verification code.
There are 3 possible causes.
1. Wrong email address entered: The verification code will be sent to the registered email address. Even if the registration information is incorrect, it will be delivered to that e-mail address, so in this case you will not be able to receive it.
2. If you are using mobile email (carrier email such as docomo, ezweb, softbank, etc.): Carrier emails generally have strict restrictions on incoming emails, and there is a possibility that the authentication code sent by automatic email cannot be received. In that case, you need to set up so that you can receive emails from @telemedica.co.jp.
3. Sorted as spam: Even if you use an email address that you use on a computer, such as Yahoo mail or Gmail, there is a possibility that automatic emails will be sorted as spam. Please check your spam folder.
An authentication code will be automatically distributed immediately after user registration. If you wait a few minutes and still don notreceive the verification code it is likely due to one of the above. Even if you change your e-mail reception settings or re-register using a different e-mail address, the license key you used earlier will still be valid (the license key will be activated for the first time when you log in using the authentication code written in the automatic e-mail. It becomes "used" and cannot be reused, but it can be reused until then.
What is iPax?
IPax is the virtual auscultation simulator. You can study auscultation using a PC, and it can be used for both online and face-to-face classes.
How to use
You can use the service by entering the license key issued by us at the time of application.You can listen to the heart sounds and lung sounds of various cases.If you use the dedicated speaker Kikuzo, you can perform auscultation training with your own stethoscope. It also has the ability to auscultate while taking a pulse. For blood pressure measurement, not only auscultation but also palpation is possible.
What can we learn with this system?
You can learn auscultation of heart sounds, lung sounds, intestinal sounds, bruits, etc., and blood pressure measurement.With a dedicated speaker Kikuzo, you can auscultate with your own stethoscope, auscultate while taking a pulse, and touch the thrill in cases of heart murmur. As for cases, we cover all the cases necessary for medical education. In addition, if you have an electrocardiogram, echocardiogram, or other case scenario, we will customize the auscultation sound according to the information.Please contact us if you wish.
It says "1 license is required for 1 PC". Is it okay for everyone to use 1 unit?
This system can only be used on a PC that has been registered as a user. Therefore, if you want to register as a user on your own PC, you need to sign a license for each other. If you prepare a dedicated PC and register as a user on that PC, you can share and use that. However, please do not use it on the shared computer installed on campus.In the case of a shared computer on campus, it is often set so that the browser cannot be cached, in which case this system will not be available.
About the "test", how can we do that?
Exam questions can be displayed in this system. Exam questions are only available once, and you can have any number of choices and answer time limits for each question. The test results are recorded on the server and only the administrator can view the results. The management screen is provided by a separate contract.
About the actual usage of iPax (screen, volume, etc.)
Please tell me the meaning of the icon on the right side of the chest illustration.
From the top, the heart icon, pulse icon, and lung icon.Each time you press it, it switches ON / OFF.
What are the alphabets "A", "P", "T" and "M" on the precordial screen?
"A", "P", "T", and "M" are buttons for the aortic valve site (2RSB), pulmonary valve site (2LSB), tricuspid valve site (4LSB), and mitral valve site (Apex), respectively.When you press the button, the chestpiece moves to that part and you can hear the sound of that part.
Can we auscultate only the precordium?
You can also auscultate the back.Press the arrow next to the left shoulder to switch between the precordium and back.
What should I do if I can’t hear the sound?
Press the circular arrow (refresh) button at the bottom left of the screen. The sound source file is reset and you can listen to the sound again.
I think the sound is small.
Check the volume of your computer and the volume of Kikuzo.When the volume of the computer is 50 to 60%, the volume of Kikuzo is set to the minimum so that it can be heard at the same volume as the living body.If the surrounding environment is noisy or you feel the volume is low, increase the volume of Kikuzo. If the volume does not increase even if you turn up the volume of Kikuzo, replace the battery Kikuzo with a new one. If you want to output a pulse from Kikuzo, set the volume of Kikuzo to maximum.
Where can I find palpation content for blood pressure measurements?
Select "Palpation" from the "Category, Drop-down Menu" on the "Library" page. The content of the blood pressure exercise is displayed, where palpation and auscultation cases are available. When using this content, please connect two Kikuzo to using the L / R branch cable. Please maximize the volume of Kikuzo on the palpation method side and minimize the volume of Kikuzo on the auscultation method side.
I want to palpate with Kikuzo, but I can’t touch the pulse or thrill.
For pulse or thrill, turn Kikuzo’s volume dial to maximum. A good computer volume is 50-60%, but if you still can’t touch it, replace the Kikuzo battery with a new one.
I don’t know how to palpate the pulse.
When two Kikuzo units are connected, a pulse is output from the black terminal side. When the volume is maximized, the silicon part on the top of Kikuzo vibrates like a pulse. Palpate with your finger lightly (please note that pressing hard will make it difficult to touch). Regarding the connection method, connect the "L / R branch cable" to the personal computer, and connect Kikuzo to each of the L side and R side. You can touch the pulse and thrill by maximizing the Kikuzo volume on the pulse side (black terminal side). Make sure that the terminals are firmly connected and that the batteries are not old before using.
It takes time to load the case with iPax. Why?
Many sound sources are placed in iPax. The PC reads and plays those sounds.If the communication is delayed or the computer is busy, the reading time will be longer.We recommend a computer memory of 16MB or more to improve the iPax usage environment. If you have a low-spec computer, it will take some time to load. If it is difficult to change the computer, please contact us as we will change to a case with less load on the computer (auscultation time is short and there is no pulse function).
Can iPax be used on smartphones and tablets?
Student content (iPax cases without pulse function in a short time) can be used on smartphones and tablets. It can be used on both Android and iOS.
Power / Battery / LED
Power does not turn on
Check that the battery is inserted correctly and that the battery has not run out.
When the power is turned on, the power indicator LED lights. If the power indicator LED does not light, the battery may not be set correctly or the battery may have run out. Insert a new battery in the correct orientation and check if it works.
If the power does not turn on even after performing the above operations, there is a possibility of product failure. Please contact your dealer in this case.
If it is within one year of purchase, we will check if it is eligible for free repair.
How long is the usage time when a new battery is inserted?
The battery life for continuous use is about 50 hours for manganese batteries and about 100 hours for alkaline batteries.
Turn off the power when not in use. If you are not going to use the device for a long period of time, we recommend that you remove the batteries.
The LED does not light up when the switch is turned on.
Check that the batteries are set and working. Also, check if the battery has been inserted correctly.
If all of the above is confirmed and the LED still doesn’t light up, contact your dealer. If the product is covered by the free repair policy within the warranty period, it will be repaired free of charge by the dealer where you purchased it.
Usually, when a new battery is set, the battery life for continuous use is 50 hours for a manganese battery and about 100 hours for an alkaline battery.
Handling, transportation and maintenance
What is the best way to carry the product when I want to take it with me?
Carry the product so that pressure is not applied to the acoustic silicon part.
Because the silicon part is delicate, it can be damaged if pressure is applied.
The acoustic silicon is dirty. What should I do to clean it?
Use mild detergent and wipe with a tightly wrung cloth. Do not use alcohol substances when cleaning the silicone part. Do not use alcohol swabs either. Be careful not to press hard or use sharp objects when cleaning the silicone part.
Where can I buy a strap?
It can be purchased at stores selling general goods.
Dedicated straps are not available.
Is there a dedicated case?
There is no dedicated case available.
Where can I buy audio cables?
It can be purchased at consumer electronics stores and audio specialty stores. Please choose a Φ35mm audio cable when purchasing.
About breakdown / repair
What is the warranty period?
One year from the date of purchase.
The product was submerged in water and the sound can’t be heard. Could it be repaired?
If the sound does not come out due to submersion in water, it cannot be repaired.
It is using electronic components, and submersion in water may have caused problems in the circuits.
Please refrain from using the product while it is wet, as it may lead to a serious accident such as electric shock, catching fire, etc. Do not disassemble and repair by yourself.
Problems caused by submersion are not covered by the warranty, even if it is within the warranty period.
I was submerged it and no longer sounded. Can you repair it?
If the sound does not sound due to submersion, it cannot be repaired.
It is using electronic components, and it is considered that the circuit is abnormal due to submersion.
In addition, please refrain from using it as it may lead to serious accidents (electric shock, fire, etc.) if it is used in a wet state. Do not disassemble and repair by yourself.
Abnormalities caused by submersion are not covered by the warranty, even during the warranty period.
I want to replace the parts myself. Can I buy individual parts?
We do not sell parts only. If you purchase and replace the parts by yourself, the warranty will not be honored even if a problem occurs.
If the product broke down when using the product as specified in the instruction manual, a free repair will be provided at the place of purchase if it is within the warranty period.
I dropped the product and broke it. Could it be repaired?
The product will be repaired for a fee. If the product is damaged due to negligent handling, it will be repaired for a fee even within the warranty period. Please contact the dealer where you purchased the product for repair.
I pressed the silicone part and it sank in. Can it be repaired?
The product will be repaired for a fee. If the product is damaged due to negligent handling, it will be repaired for a fee even if it is within the warranty period.
Please contact the dealer from which you purchased the product for repair.
When I pushed the silicon part, it collapsed. Can you repair it?
Available with paid repair. Even within the warranty period, damages due to negligence of the customer will be paid for.
Repairs are available from the dealer from which you purchased the product.
The audio cable is damaged. Can it be repaired?
Accessories such as audio cables cannot be repaired. Please purchase and use an audio cable from your local electronics retailer. Accessories are not covered by the warranty, even during the warranty period within one year of purchase.
I'd like to request a repair, but I lost my warranty card. I just purchased the product, can it be repaired?
Without the warranty card, we are not able to provide free repairs. The warranty card cannot be reissued.
I opened the product package for the first time after purchase, and the product was damaged.
Please contact your dealer. We will replace the product with a new one free of charge.
Please be sure to present your warranty card at that time.
The battery cover is damaged. Can it be repaired?
The battery cover cannot be repaired. The entire body needs to be replaced.
In this case, repairs will be charged even if it is within the warranty period. If you wish to have it , please contact your dealer.
The soundproof rubber feet are torn off. Can it be repaired?
Consumables cannot be replaced or repaired.
Where should I contact for repair?
Please contact your dealer.
Patent / Trademark / Design Right
Do you have a patent?
As of January 2017, we have filed a request for patent review. The patent application information is as follows
International Patent Classification H04R 01/02
Patent Applicant : Telemedica, Inc.
What does “3S” stand for?
It refers to "stetho sound speaker", in which “stetho” is taken from the word "stethoscope" and the name is intended to mean a dedicated speaker for listening to sounds using a stethoscope.
What does the logo represent?
The "3" in the logo represents the ear, the "S" represents Sound, and the waveform between the 3 and S represents the auscultation sound generated by the speaker.
Can I use an electronic stethoscope?
Yes, you can use an electronic stethoscope. Check the volume and stethoscope mode before use.
* Electronic stethoscopes can be used, but the volume will be adjusted among three devices, which will make it more complicated to control. Therefore, we recommend that you use an analog stethoscope when using this product.
Is it possible to connect and use multiple units of this product using a speaker splitter?
Yes, multiple units can be used with a splitter. If you use a splitter with an amplifier, please pay attention to the volume of the splitter.
The volume can be adjusted on the product, so it can be used without an amplifier.
In which country do you manufacture the product?
The product is manufactured at a factory in China under the direct management of an audio equipment manufacturer.
Who manufactures your product?
We outsource the manufacturing to Pioneer Corporation, a major domestic audio equipment manufacturer.
How do you check the audio and circuitry at the time of manufacture?
We conduct a standard conformity inspection by Pioneer and only those that have passed the inspection are shipped from the factory.
How do you check the sound and circuit at the time of manufacture?
We conduct conformance inspections of Pioneer and ship those that have passed the factory.
Can it be used overseas?
Yes, it can be used overseas. To use it, insert AA batteries and connect it to a device with Internet access.
Can it be used on a smartphone or tablet?
Smartphones and tablets equipped with pin code jacks can be used.
Please make sure that it can be connected to the Internet.
Is it possible to record sound with this product?
This product (kikuzo) cannot record sound.
It is not equipped with a recording device.
Can I listen to sound by connecting this product with an electronic stethoscope or mp3 player via wireless (Wi-Fi or Bluetooth)?
This product does not have wireless functions such as Wi-Fi or Bluetooth. Therefore, it is not possible to listen to sound wirelessly.
If you connect a commercially available Bluetooth receiver to this product, wireless communication is possible, but the sound may deteriorate.
Can this product record sound?
This product (kikuzo) cannot record sound.
Does not have a recording device.
Is it possible to connect an electronic stethoscope or mp3 player with this product wirelessly (Wi-Fi or Bluetooth) and listen to the sound?
This product does not have wireless functions such as Wi-Fi and Bluetooth. Therefore, you cannot listen to the sound wirelessly.
When a commercially available Bluetooth receiver is connected to this product, wireless communication is possible, but sound degradation may be observed.
Is it OK to hang it around my neck?
There is no problem hanging it around your neck. The sound quality will not be affected even if it is used upside down.
Please note that excessive shock or rough handling such as swinging it around may cause malfunction.
If vibrations are transmitted to your body and you feel uncomfortable, it is recommended that you use thick clothing to create a certain gap in the area where the product touches your body.
What color are the speakers? Are there any other colors?
There is only one color, premium pearl white.
Why is the color of acoustic silicon white?
The color is white so that the dirt is conspicuousto make it easy to keep clean because the stethoscope is placed on it.
Where can I buy a stethoscope?
It can be purchased at medical equipment stores or online.
Electronic stethoscopes are not recommended for use of this product (because it is more complicated to adjust the volume and set up the electronic stethoscope). It is recommended to use a regular analog stethoscope.
Is this product a medical device?
No, it is not a medical device. This product is a speaker (sound device) for auscultation learning and is not a medical device.
I would like to listen to the sound using Kikuzo. Do you have a demonstration device?
Demonstrations are possible if we have a distributor in your country. If you do not know the distributor details, please contact us through the contact form. If you have already contacted a distributor, please provide us with the distributors information. We may contact the distributor.
Can I use iPax on a shared PC?
No, you cannot use the service on a shared PC.
In the case of shared computers, the cache is often set to be deleted when the computer is shut down.
In this case, the registered user information is not retained and the user cannot log in the next time the PC is started.
Therefore, shared PCs are not eligible for this service.
About log management page
Where can I access the screen of the log management page?
We will issue a URL and ID to each contractor individually.
Is it possible to download the grade data on the log management page?
Yes it is.You can download all records by logging in to the administration page.